We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
Super
The bag did not come. the money returned
Came quickly, I order 4-5 times already. Very much like
The bag is very roomy. Stitched normally. Think as a long. Delivery less than a month.
Excellent bag. the color is chic. big, long wanted. the material under nubuck. October 31 ordered, November 2 was sent, the 6th courier brought to work. very quickly.
A good bag, 2 years I wear, tolerate any heaviness, I try not to use short handles. The entrance to the bag is narrow, but I adapted. Rain, snow, cold it is not terrible. Now I bought the same, stock, the price is super 569 rubles. I really like it, comfortable, the handles from the shoulder do not roll down. Delivery to N. Novgorod 3 days.
In krasnoyarsk arrived in 10 days, the courier brought home-super! The bag for its money is excellent, took on the stock for 661 rubles. Comes with 2 long straps to carry the bag on your shoulder. You can fasten them both at once or leave a stock.
The bag is voluminous, many pockets, all the locks function, mint of course in the process of delivery, but this is a trifle. The order was chosen from the russian federation, delivered within a week by courier personally in hand.
Bag cool, very many pockets, all workers The material is stiff, at first thought that it was soft, but no, the shape holds well, but i would probably want it to be soft, so too Here is the only negative, this is a small hole to climb into the bag But for that nothing is spezdyat (probably) In the rest i liked In the kaluga region came quickly, somewhere 10-15 days, i do not remember exactly, there was no super strong packaging, just an anther, a puffy package, well, chinese-transportation I advise, especially for such money
I came to the nsk for a week, the parcels were brought home. I liked it very much, the quality is good.
Delivered in 4 days. I'll write the rest in a while.
5 days and goods delivered by courier. Second time i order. The color came a little not the one that expected. 681.12 rub. Bag super.
Fully corresponds to the description
Delivery is fast. Unfortunately the bag came with a defect. Handle bags of different length. The store returned the money.